Specialising in services relating to employee data and payroll transactional services
As a valued member of the Data Vendor and Research Services (DVRS) team, you will work as part of a global team who work closely with business groups to deliver excellent vendor management. You will be instrumental in ensuring clients costs are controlled, client service quality expectations are met, data licence usage constraints are understood and adhered to, vendor risk is managed, contracts reviewed and negotiated, and procurement and change request processes are followed.
You will be supporting our expansive client base with their data vendor needs and delivering an excellent level of support.
How you will spend time your time in the team….
You will manage an inventory of services and associated costs
You will provide regular and ad-hoc analysis of actual, planned and budgeted expenditure
Reconcile invoices against the inventory, determine cost centre allocations, and process through to approval
Identify and execute cost savings and cost avoidance through the contract renewal cycle
You will help maintain working relationships with suppliers
You will be responsible to manage an escalation and issue resolution process
Maintain information on service measures, issue logs and contribute to an ongoing process of evaluating service quality
Plan, arrange, attend, and chair service review meetings
Work with legal and finance to ensure effective controls over key documentation (contracts, SLAs, letters etc)
Participate in Vendor Risk Assessment (VRA) calls and manage all subsequent actions with vendors through to completion in a timely fashion
You will maintain relationships with service owners in the client business, understanding current perceptions of supplier services and priorities for change
You will also monitor that information on supplier issues or changes are communicated appropriately within the client business
Advise users on information/data resources available to them through existing and possible licences
Liaise with Technology Partners/Vendors to ensure upgrades and enhancements are rolled out effectively
You will help the client maintain a catalogue of data licences, permitted and non permitted use
You will ensure the client provides support on queries on standard contractual terms and conditions
And you will also provide advice on permitted usage of data and communication to users to ensure any constraints are understood and adhered to
Service changes and procurement
Ensure (and monitor) client is able to manage change request process, ensuring policies and processes for service change requests and procurement are followed
Review (or on request participate and lead) project activities that require 3rd party data, these can vary from g small initiatives to larger engagements that are part of global transformation projects
Ensure client adheres to the business procurement policy and ensure all steps at contract renewal are completed and recorded on time, and that services are un-interrupted
Develop and maintain a strong industry, market and supplier-specific knowledge base
Identify opportunities to reduce the amount of time spent on tasks and ways to re-engineer inefficient and ineffective processes
Who you will be working with….
Business Heads – contract approvals, invoice approvals and service management
Investment Professionals – to deliver services and manage issues
Finance – budgeting, invoicing
General Counsel Office (GCO) – contracts and licencing issues
Technology – co-ordinate delivery of services and ensure compliance with technology policy
Other Data Users – escalation of issues
Data Vendors – relationship management and oversight
Industry Working Groups – e.g. to understand industry best practise
Proven track record of achievement in a supplier management role, ideally dealing with data services to a financial services organisation
Commercial skills – contract negotiation, contract content familiarity, SLA structure, general procurement process
Excellent interpersonal and communication skills, both verbal and written
Ability to adapt behaviour according to audience and situation with strong influencing skills
Tenacious self-starter able to work to a demanding schedule and deliver to specific deadlines
Industry knowledge of data vendors, products and services is required
Analytical skills – to explain costs, variances, resolve issues, progress opportunities – using data to influence outcomes
Strong Excel skills (including the use of formulas and functions)
Previous experience of market data management tools is desirable
Knowledge – a significant level of industry knowledge, and related products and services needs to be built up to support the role
Negotiation skills are required to achieve the optimum service standards at the lowest cost
Strong prioritisation skills are required to manage the competing demands of users, suppliers and business change
About P3 Audit
You’ll find the promise we make to our clients is the same one we make to our employees: Your success is our priority.
Here, you’ll find growth and career opportunities across all of our businesses. We’re intentionally built to help you succeed. Our reach is expansive with a global team working together. P3 Audit is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.
We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.